Refund policy

Thank you for shopping with TATJANA HARNACKE. We want you to be happy with your order. If something is not right, you may request a return within 14 days of receiving your order.

Your statutory right of withdrawal

If you are a consumer resident in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party nominated by you, other than the carrier, receives the goods. To exercise this right, notify us at service@orvadenimwear.shop with a clear statement (for example an email) of your decision. You may use the model withdrawal form, but it is not obligatory. To meet the deadline, it is sufficient to send your communication before the withdrawal period expires.

Return eligibility

Items must be unused, unworn, unwashed and returned in their original condition with all original tags and packaging. Items that show signs of wear, alteration, damage or washing may not be accepted. This does not affect your statutory rights.

How to start a return

Email us at service@orvadenimwear.shop with your order number and the item you would like to return. We will reply with return instructions and the return address. Please do not send items back before contacting us, so we can track your return correctly.

Refunds

Once your return is received and inspected, we will confirm the outcome by email. Approved refunds are issued to the original payment method within 5 to 10 business days. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. Original shipping charges are non-refundable unless the return is due to our error.

Return shipping costs

If you exercise your statutory right of withdrawal, you bear the direct cost of returning the goods, unless we have agreed otherwise. For returns due to a defective, damaged or incorrect item, we will cover the return shipping cost.

Damaged or incorrect items

Please inspect your order on arrival and contact us within 7 days of delivery if an item is defective, damaged or incorrect. Include your order number and photos so we can make it right.

Order cancellation

You may cancel an order before it is dispatched by contacting us at service@orvadenimwear.shop. Once an order has been dispatched, please use the return process described above.

Exchanges

We do not offer direct exchanges. To receive a different size or colour, please return the original item for a refund and place a new order.

Questions

For any questions about returns or refunds, contact TATJANA HARNACKE at service@orvadenimwear.shop, +49 2732 76612, or write to us at Eiserfelder Straße 291, 57080 Siegen, Germany.