Shipping policy

TATJANA HARNACKE dispatches orders from Siegen, Germany. We aim to process and ship every order as quickly as possible.

Processing time

Orders are processed within 1 to 2 business days, Monday through Friday, excluding public holidays. Orders placed after 12:00 PM Central European Time may begin processing the next business day.

Shipping rates and delivery

Available shipping methods and rates are calculated at checkout based on your location and the size of your order. Estimated delivery within Germany is 1 to 3 business days after dispatch, within the European Union 3 to 6 business days, and for international destinations 5 to 10 business days. Delivery estimates are not guarantees and may be affected by carrier delays, customs processing, weather or peak periods.

Customs and import duties

For deliveries outside the European Union, any customs duties, taxes or import fees charged by the destination country are the responsibility of the recipient. These charges are not included in our prices or shipping fees.

Tracking

When your order ships, you will receive a shipping confirmation email with tracking information where available. Please allow up to 24 hours for tracking details to update.

Address accuracy

Please check that your shipping address is complete and correct before placing your order. We are not responsible for orders delivered to an address entered incorrectly by the customer. If you notice an error, contact us immediately at service@orvadenimwear.shop and we will help where possible.

Lost or damaged shipments

If your parcel arrives damaged or does not arrive within the estimated timeframe, contact us at service@orvadenimwear.shop within 7 days of the expected delivery date so we can investigate with the carrier.

Contact

Shipping questions can be sent to TATJANA HARNACKE at service@orvadenimwear.shop or +49 2732 76612. Our address is Eiserfelder Straße 291, 57080 Siegen, Germany.